Our hardware is crafted from solid brass, selected for its durability, strength and ability to age beautifully over time. Brass is particularly well suited to frequently used spaces, including kitchens and bathrooms. 

We choose brass for its longevity, resistance and timeless character. Unlike hollow or lightweight alternatives, solid brass offers a substantial feel and is designed to endure everyday use.

Depending on the finish, brass may also evolve naturally over time, developing a unique patina through touch, climate and exposure to its environment.

Our signature finish palette includes:

• Polished Brass
• Bronze
• Champagne Bronze
• Carbon Black
• Satin Nickel
• Polished Nickel
  

Availability may vary depending on the product.

They are two distinct finishes.

Champagne Bronze has a warmer, lighter golden tone, while Bronze has a deeper, darker and more earthy appearance.

A living finish is designed to evolve naturally over time.

Our unlacquered brass reacts to touch, climate, humidity and its surroundings, gradually changing in colour, lustre and texture. This natural ageing process creates a patina unique to each piece and is considered part of the character of the material rather than a defect. 

We make every effort to represent our materials and finishes as accurately as possible. However, colours and textures can vary depending on screen settings, lighting and the natural characteristics of the finish.

For larger orders, we recommend ordering a sample first to experience the material and finish in person.

Yes. We recommend ordering a sample or individual piece before committing to a larger quantity, particularly when selecting a finish.

Design professionals can also order our Sample Box and Finish Swatch Box on our website.

Each piece is supplied with the appropriate anchors and screws, with screws selected to match the finish of the hardware. 

You can order directly through our online store by selecting your product, finish and quantity.

If you are working on a professional project or require larger quantities, custom specifications or project pricing, we recommend contacting our Trade team before ordering.

We accept major credit and debit cards, PayPal and direct bank transfers. Additional payment methods may be available depending on your location and checkout.

If you need to modify or cancel an order, please contact our team as soon as possible.

Once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.

CONTACT US

Custom sizing may be available on a case-by-case basis. 

Please contact our Trade team with your required dimensions, finish, quantities and project timeline so we can assess feasibility.

DISCUSS A CUSTOM PROJECT

Yes. Mi&Gei ships internationally using DHL Express.

For in-stock products, orders are generally prepared within approximately 2 to 3 business days, followed by an estimated 7 to 10 business days for international delivery via DHL Express.

Delivery times may vary depending on destination, customs processing and product availability.

Shipping costs are calculated according to your destination, order value and product type. 

We offer free shipping on orders over $350, with the following exceptions:

• Exclusions may apply to oversized products, such as Waste Baskets.
• Bulk orders, including hospitality projects, are excluded and shipping is quoted separately based on the order volume and destination.
• Additional exclusions may apply to remote delivery areas.

Any applicable shipping costs will be confirmed before your order is completed.

International orders may be subject to local VAT, GST, customs duties or other import charges upon arrival.

These charges are determined by the destination country and are the responsibility of the consignee, unless otherwise stated at checkout or in your quotation.

Please contact us as soon as possible if you need to update your delivery address.

Once your order has been dispatched, we may no longer be able to change the destination. 
CONTACT US

Eligible products may be returned within 14 calendar days of delivery, subject to our return conditions.

Before returning any item, please contact our Customer Care team to obtain return authorisation and instructions. Returned products must be unused and in their original condition and packaging.

Some products, including custom-made and special-order items, may not be eligible for return.

VIEW OUR RETURN POLICY

Please inspect your order as soon as it arrives.

If an item is damaged, defective or incorrect, contact our Customer Care team promptly with your order details and photographs of the product and packaging.

Our team will review the issue and help arrange the appropriate solution.

CONTACT CUSTOMER CARE

Yes. Mi&Gei products are covered by warranty against eligible manufacturing and material defects.

Warranty terms vary between residential and commercial applications and according to the product or mechanism.

Living finishes are designed to evolve naturally over time and their patina is therefore not covered as a finish defect.

VIEW OUR WARRANTY POLICY

For everyday care, clean your hardware gently using mild soap and water and a soft cloth.

Avoid abrasive cleaners, harsh chemicals, steel wool or scouring pads, as these may damage the surface or alter the finish.

For polished finishes, use a clean, soft, non-abrasive cloth.

VIEW CARE GUIDE

Yes, and this is intentional.

Unlacquered brass is a living material that develops a natural patina through use and exposure to its environment.

The way it evolves will depend on touch, humidity, climate and maintenance, making each piece increasingly individual over time.

Compatibility depends on the product, door thickness and door preparation.

We recommend checking the specifications of your chosen product before ordering or contacting our team with your door dimensions.

CONTACT US FOR TECHNICAL SUPPORT

Yes, particularly for door hardware and more technical applications.

Professional installation helps ensure correct fitting, optimal performance and compliance with applicable warranty requirements.

VIEW INSTALLATION GUIDES

Yes. The Mi&Gei Trade Program is designed for design and project professionals, including interior designers, architects, cabinet makers, millworkers, hospitality professionals, FF&E specialists, procurement teams, and other professionals across the design industry.

Members can access professional pricing and dedicated support for specifications, sampling, quotations and project orders.

DISCOVER THE TRADE PROGRAM

Our Trade Program is designed for qualified interior designers, architects, cabinet makers, millworkers, hospitality professionals, FF&E specialists, procurement teams, and other professionals across the design industry.

JOIN THE TRADE PROGRAM

Trade members can benefit from:

• Professional pricing
• Samples and finish resources
• Streamlined quotations and ordering
• Technical resources
• Dedicated project support

JOIN THE TRADE PROGRAM

Yes. Approved Trade members have access to preferential professional pricing on eligible orders.

Specific conditions may depend on the order value, product and project requirements.

Yes. Mi&Gei works with professionals on residential, hospitality and commercial projects.

Our Trade team can assist with product selection, specifications, finishes, samples, quotations, quantities and project coordination.

DISCUSS YOUR PROJECT

Yes. For larger projects, our team can assist with quantities, project pricing, finish consistency, production planning and delivery coordination.

Contact us early in the specification process so we can review your requirements and timeline.

DISCUSS YOUR PROJECT

Custom finishes may be available for qualifying professional and large-scale projects.

Our Finish Swatch Box presents a curated selection of custom finishes developed for design studios, hospitality and commercial projects.

Minimum quantities and lead times may apply.

REQUEST A FINISH BOX

Yes. Our Trade team can provide technical information to help with specification, product selection and installation planning.

Contact us with the product reference and project requirements so we can direct you to the relevant resources.

REQUEST TECHNICAL INFORMATION

Yes. Share your selected products, finishes, quantities, project location and required delivery date with our team.

We will review your requirements and prepare a tailored quotation.

REQUEST A QUOTE