A. shipping costs:
We share 50% of the total cost shipping cost to USA, Canada, Australia, UAE, EU orders.
B. Transit, Handling & Order Cut off Time Internationally:
In general, the order cut-off time will be 05:00 PM Pacific Standard Time (Los Angeles). Domestic order handling time is 1 -2 business days (Monday to Friday).
C. Delivery Terms:
We use DHL Express worldwide GO GREEN to deliver the product.
What is GoGreen climate neutral DHL?
With GoGreen climate neutral service we can help you offset your greenhouse gas logistics emissions through investments in internationally recognized climate protection projects, including our very own independent project in Lesotho. ... All projects must generate at least "VER Gold Standard" credits.
How green is DHL?
DHL Supply Chain's contract logistics unit runs its warehouses on 100% renewable energy in the U.S. and works to reduce emissions and implement green solutions where it's feasible, according to the release
E. Change of Delivery Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at firstname.lastname@example.org or Call Us at +1(347)745-1401
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
G. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.