Frequently asked questions
Product Related Information
We offer a diverse range of finishes, including polished brass, satin nickel, polished nickel, bronze, champagne bronze, and carbon black.
No, they are distinct finishes. Champagne bronze has a warm, golden (brass) tone, while bronze typically has a darker, earthy appearance.
Our premium door and cabinet hardware are crafted from high-quality materials such as solid unlacquered brass.
Certainly, we offer samples at a nominal charge. We recommend ordering a single piece to evaluate both the quality and finishes according to your preferences. Additionally, we offer FREE shipping to trade members for product evaluation purposes.
Enjoy the swift delivery service of DHL Express, with your order expected to arrive within 7-10 business days worldwide.
Order processing typically takes 2-3 business days before the order is shipped.
Yes, we exclusively offer the expedited and reliable DHL Express delivery service, including carbon footprint compensation."
Certainly! You can sign up for product notifications on our website, and we'll keep you informed about restocks and new releases.
Our products are shipped from India. We are based out Assagao, Goa, and Mumbai, Maharashtra.
Tutorials/How-to Guide/User Manual-Spec Sheet
Yes, we have a trade program with exclusive discounts for interior designers. Please fill out the form or contact us at customerhappiness@miandgei.com.
Our wall hooks/self-brackets boast a robust weight capacity of up to 30 kg, showcasing their durability. It's essential to consider the wall's composition for overall support. In addition to the hook's strength, our products come with a supplied multi-material wall anchor. This anchor is designed to ensure secure installation, maintaining the hook in place and providing added stability. For specific weight guidelines and comprehensive installation instructions, please consult the product specifications.
Yes, we offer customization options for substantial projects. Please contact us at zeus@lafrenchstudio.com for more details.
Problem Solving/Common Issues
We provide return or exchange only in case of manufacturing defects. Please review our Return and Exchange Policy on our website [link] for more details.
We provide complimentary shipping on orders above 200 USD. Please refer to the Shipping Policy section on our website.
Our delivery partners are DHL EXPRESS and UPS, with reputable courier services to ensure reliable and secure deliveries.
We accept various payment methods, including Credit Card, PayPal, and direct bank transfers.
News & Updates
You can select the gift option in cart and include a personalized note. We will ensure that your order is beautifully packaged.
No, the latch is not included with the door lever set.
The latch size is specified in the product details. Please refer to the specifications for accurate dimensions. We provide two different backsets for the latches: 82mm and 63mm.
Yes, our latches are designed to be compatible with all ranges of door handles within our collection.
Yes, two latches are recommended for privacy door handles—one for the thumb turn and another for the handle.
Our door handles are designed for standard installations. Please check the product specifications or consult our customer service for compatibility with a mortise lock system.
The recommended door thickness for our door handles is detailed in the product specifications.
We do not offer mounting plates separately, and we recommend against pre-drilling holes.
You can request order cancellations or edits by contacting our customer service within the first 24 hours of placing the order. Once we process and dispatch an order, it cannot be canceled.
We currently offer four sizes of pulls - 2", 4.5", 13", and 18".
The longest pull size is 18”. Please refer to the specifications for accurate dimensions
Our pulls are versatile and can be used for various applications, including kitchen appliances. However, we recommend using N24, which is designed explicitly for appliance pull. Please review the product specifications for details.
Custom duty tax is not included in the bill for international orders. Customers are responsible for any applicable duties or taxes imposed by their country.
In the rare event of receiving the wrong item, please contact our customer service immediately. We will expedite the correct order delivery and replace the faulty item at no additional cost.
Once your order is shipped, enter the tracking ID provided to monitor the status of your order.
We do not charge cancellation fees within the first 24 hours of placing the order. After this period, a 2.9% cancellation fee is applied to cover the payment gateway and bank fees.
Unfortunately, we cannot change the delivery address once the order is in transit. Please ensure the accuracy of your address during the checkout process.
The size of the screws is specified in the product details. Please refer to the specifications for accurate dimensions.
Our door handles are also sold in sets and as a single dummy.
Q38: What are the shipping charges?We provide complimentary shipping on orders above 200 USD and charge 45$ for each bin. However, some delivery areas fall into the remote category; we'll let you know if surcharges are applicable.
To place a tax-exempt order, please provide your tax-exempt certificate to customerhappiness@miandgei.com. We’ll provide an invoice with the payment link to confirm your TAX-Free order.
Currently, we have Casson in Toronto, JL hardware in Austin, La Quincaillerie in Paris, and more coming in Australia and the USA.
We offer a lifelong warranty for all bodies and parts and no warranty on the Patina finishes, such as bronze and Carbon black, that are unlacquered.No Warranty after one year of usage.For door handles, the warranty period depends on the usage type: five years for Residential and Commercial use.Please note that latch and bolt locks are separate from the handle and are not covered by warranty.
Yes, you can add a delivery note or label during the checkout process. We will ensure it is included in your packaging.
The longevity of the finish depends on various factors, such as usage and environmental conditions. Proper care can extend the life of the finish. Please refer to our Care and Maintenance guide for details.Brass will last forever. Bronze unlacquered: the part of the object in daily contact with hands may reveal the solid brass underneath Bronze lacquered: 4 years guaranty Black unlacquered: the part of the object in daily contact with hands may reveal the solid brass underneath. Black lacquered: 4 years guarantee.
A non-abrasive cleaner can be used to restore the shine. Be sure to follow our Care and Maintenance guide for specific instructions.
Unfortunately, sample boxes are non-returnable after evaluation. However, we are confident you'll be satisfied with the quality of our products.
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Eco-Friendly
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Handmade
What our customers says..
Everything is perfect! Beautiful towel racks, hooks and door handles. Really amazed by the quality and design. Customer service at the top, speed of sending, packaging of products superb and very elegant.
Anne beliando
Such incredible quality hardware. I ordered more because I'm so happy with them. Easy to install and came with an extra screw which I ended up needing! Even the packaging was beautiful. So happy to support this shop.
Madison White
These are gorgeous! I'm blown away by the craftsmanship AND the fast delivery time. :) Beautiful piece of hardware and amazing packaging. Worth the money. Speedy delivery. Nice communication.
Megan finley horowitz
Great quality, heavy and as pictured. Awesome packaging also, shows their commitment to the quality they produce.
Rosey Sanders
Great looking, quality heavy item. They give you wall anchors with the item, however I would recommend getting a more heavy duty anchor. Those aren’t enough.